News
24th September 2016
Dreamforce ’16 Sponsor
Audit9 will be exhibiting the clearMDM (Pragmatic Master Data Management for Salesforce) app at this year’s epic Dreamforce event in San Francisco (October 4-7, 2016). Please drop by the clearMDM booth (#445) in the Cloud Expo to discuss your master […]
The success or failure of agile projects, such as those implementing the Scrum delivery framework, is often directly related to the quality of estimation applied to the product backlog during release planning. This post provides an outline of product backlog […]
The post provides a high-level overview of the challenges to be considered when applying the Scrum delivery framework to larger scale projects. Scale in this context relates to the size of the product being delivered; one product only. Scale here […]
ISV , Salesforce
13th January 2016
Salesforce ISV Environment Strategy
This post provides an overview of the various environments involved in delivering ISV solutions to the Salesforce AppExchange. As will be obvious to architects working outside of the ISV domain, the ISV environment strategy has some commonality to the non-ISV […]
Salesforce
26th September 2015
Salesforce Certification Pathways
This post provides an overview of the current Salesforce certifications and the logical pathways to be considered in developing and extending expertise on the Salesforce cloud platform. On a personal level I’m a huge advocate of certification in general, over […]
CRM , Integration , Salesforce
31st August 2015
Master Data Management
Definition As organisations become increasingly reliant on technology, it is imperative the data generated and consumed by internal systems flows freely across system boundaries and is managed proactively at the enterprise level. This post provides a high-level coverage of Master […]
Integration , Salesforce
2nd August 2015
Salesforce Data Integration
A key challenge to the successful implementation of enterprise software, such as CRM, is data integration. In the simplest case this may involve periodic loading of lead lists; at the extreme end of the complexity scale, near-real-time transactional data flows […]
CRM , Salesforce
30th June 2015
Single Customer View – Salesforce Example
Following on from my last post on the Single Customer View value proposition and delivery challenges, this short video provides a basic example of a Single Customer View implemented on the Salesforce platform. The intent of this post is to […]
CRM , Salesforce
29th June 2015
Single Customer View
For many CRM implementations the production of a Single Customer View is a key success factor. The concept of consolidating all the information stored about a customer across the enterprise onto a single customer record is certainly compelling. This post […]
