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Audit9 Blog

Single Customer View – Salesforce Example

Following on from my last post on the Single Customer View value proposition and delivery challenges, this short video provides a basic example of a Single Customer View implemented on the Salesforce platform. The intent of this post is to convey the key design principles and implementation concepts by example. A SCV implementation in actuality may share some commonality of approach, but would likely be significantly broader and complex.

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About the Author

Mark Cane / Salesforce Certified Technical Architect